Shipping & Delivery
For UK shipping, your Skin Elixir order will arrive almost always within 1-3 working days for products in stock. Your order will be dispatched using first class Royal Mail postal service. Your order may on occasion take longer to reach you, if this is the case, I will notify you by email. Thanks for your understanding.
I endeavour to ensure that your order is expedited swiftly and reaches you safely. The weight and quantity of your order will determine which of our preferred suppliers will ship your order. In the case of individual unit sales it will be Royal Mail.
I offer worldwide deliveries, however please be aware that you, the customer is responsible for meeting any duties / custom-clearance fees that may be related to your orders shipping to addresses outside the European Union.
Royal Mail stated shipping-times estimates that products sent to European destinations will arrive within three working days, worldwide within five days from the date of posting. If you require your item to be shipped more quickly or would prefer recorded-delivery, please contact us before placing your order.
In the unlikely event of your order going missing, a replacement will be sent to you. For UK shipments, Royal Mail defines a missing item is one which hasn't arrived within 15 working days, 20 working days for European destinations and 25 working days for the anywhere else in the world from time of posting. Please note - it is your responsibility to inform us of missing items within 2 months from the date of ordering.
Returns & Replacements
Under the UK Distance Selling Regulations, there is a 14 calendar-day cooling-off period. Be aware that products returned must be unused, and that the person is responsible for the cost of return. At Skin Elixir, I want you to be completely happy with your purchases, but if in the unlikely event that you are not, then please notify us using the contact form on our website. We will usually respond to you within 24 hours. It is our policy to work with you to ensure your complete satisfaction.